Operations Manager

San Francisco, CA


About Grow

Grow is an experience-driven marketing agency that crafts award-winning campaigns and immersive brand experiences to forge emotional connections, fuel loyalty and build communities of advocates. With headquarters in San Francisco, fabrication on both coasts and production teams in top markets, we have executed thousands of programs in all 50 states and around the world.

The Role

Grow is seeking a motivated Operations Manager to provide key operational support primarily across the facilities function, in addition to hospitality, accounting, HR/payroll and legal. First and foremost we’re looking for a troubleshooter and self-starter. Someone who is the eyes and ears of the office for those issues that just need fixing and takes appropriate action to get them addressed in an efficient and timely manner. Someone who also has an eye for detail and knows the little things that make all the difference. And someone who can build solid working relationships across multiple departments and levels and thrives in a fun and fast-paced agency environment (prior experience within an agency or startup environment is a distinct advantage). A proficient knowledge of excel and general business processes is more critical to the legal, accounting and HR aspects of the role than technical know-how.

Primary Responsibilities


  • Ownership of building security process - managing building access for employees and visitors, and all aspects of security system, including dealing with emergencies outside of business hours
  • Ownership of resolving building maintenance/compliance issues as they arise - either by liaising with vendors, the building manager or the other tenants as appropriate
  • Ownership of reception team ensuring constant coverage for visitors and callers
  • Managing processes and vendors for office cleaning and recycling
  • Active ly managing daily office needs


  • Ensuring in-office client meetings/events and employee celebrations are executed with the Grow touch
  • Managing the budgeting and resupplying of food and consumables by the house team, rolling up sleeves to help out when needed

Time Management System

  • Ownership of agency’s time management system, including employee training and report running, and ensuring timely accurate time data across the agency


  • Posting of entries to accounting system to support finance manager during month end close, and supporting in-house production team with reporting requests


  • New employee office inductions including security and safety training
  • Managing non-exempt employee payroll reporting
  • Managing processes supporting vacation and sick time capture


  • Assisting director of finance and operations with miscellaneous legal and insurance requests

Position Requirements:

  • Personable with excellent written and verbal communication skills
  • “Roll up your sleeves” mentality and ownership
  • Ability to partner effectively with cross-functional teams and develop strong relationships with internal and external stakeholders
  • Outstanding prioritization and time-management
  • Exceptional problem-solver
  • Highly organized, self-starter
  • Proficient in Excel and Google Suite products
  • Minimum of 3 years’ experience, preferably in a fast-paced agency environment

Grow Marketing is an equal opportunity employer. Interested applicants should send their resume and cover letter to jobs@grow-marketing.com